Shipping policy

SHIPPING POLICY

Last updated: August 27, 2026

Thank you for shopping with Bloom + Co. This Shipping Policy explains our order-processing, shipping, tracking, and delivery practices.

ORDER PROCESSING TIMES

Ready-to-ship products are generally processed within 2–5 business days.

Customized, personalized, and made-to-order products are generally processed within 7–14 business days. Larger orders or detailed custom designs may require additional processing time.

Processing time begins after:

• Full payment has been received;

• All required personalization information has been submitted; and

• Any required design proof has been approved.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from shipping-transit time.

If an order contains both ready-to-ship and customized products, the entire order may ship together when all items are completed.

SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on the order’s weight, package size, shipping destination, and selected delivery method.

Applicable taxes and shipping charges will be shown before you complete your purchase.

DELIVERY ESTIMATES

Delivery dates shown during checkout are estimates provided by the shipping carrier and are not guaranteed.

After an order leaves Bloom + Co., carrier delays may occur because of weather, service interruptions, holidays, high shipping volume, customs processing, emergencies, or other circumstances outside our control.

Selecting an expedited shipping service shortens the carrier’s estimated transit time but does not shorten the time needed to create or process an order.

ORDER TRACKING

When tracking is available, you will receive a shipping-confirmation email containing your tracking number after your order has been shipped.

Tracking information may take 24–48 hours to update after the carrier receives the package.

Please check your spam or junk folder if you do not see your shipping-confirmation email.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Recipient name;

• Street address and apartment or unit number;

• City, state, and ZIP code; and

• Email address and telephone number.

If you notice an address error, contact us immediately at hello@bloomco.cc. We cannot guarantee that an address can be changed after an order has entered production or been transferred to the carrier.

Bloom + Co. is not responsible for delays, failed deliveries, or returned packages caused by an incomplete or incorrect address submitted by the customer.

RETURNED PACKAGES

If a package is returned to Bloom + Co. because of an incorrect or incomplete address, delivery refusal, or unsuccessful delivery attempt, we will contact you using the information associated with the order.

The customer may be responsible for additional shipping charges before the package can be sent again.

Original shipping charges are nonrefundable unless the return resulted from an error by Bloom + Co.

DELAYED OR MISSING PACKAGES

If tracking has not updated for several business days or your package has not arrived within the carrier’s estimated delivery period, contact us at hello@bloomco.cc with your order number.

We will help you review the tracking information and, when appropriate, initiate an inquiry with the shipping carrier.

Carrier investigations and claim decisions may take additional time. Refunds or replacements for missing packages will be considered after the carrier’s investigation or claim process has been completed.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

• Verify that the shipping address on your order is correct;

• Check around the delivery location, mailbox, porch, side doors, parcel lockers, and other secure areas;

• Ask household members, neighbors, building staff, or property management whether they accepted the package;

• Allow one additional business day because some carriers mark packages delivered shortly before completing delivery; and

• Contact the shipping carrier using the tracking number.

If the package is still missing, email hello@bloomco.cc so we can help you determine the appropriate next steps.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your package promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us at hello@bloomco.cc within seven calendar days of delivery.

Include:

• Your order number;

• A description of the issue;

• Clear photographs of the item;

• Photographs of the shipping box or mailer;

• Photographs of the shipping label; and

• Photographs of any visible damage to the packaging.

Please retain the item and all original packaging while we review the issue. Additional information may be required to submit a carrier claim or approve a replacement or refund.

SHIPPING RESTRICTIONS

Bloom + Co. currently ships to eligible addresses within the United States.

We do not currently guarantee shipping to international destinations, P.O. boxes, military addresses, or locations that are not supported by the shipping options displayed during checkout.

Available shipping methods and destinations will be shown at checkout.

SEPARATE SHIPMENTS

Orders containing multiple products may occasionally arrive in separate packages. When available, separate tracking information will be provided for each shipment.

CUSTOM AND PERSONALIZED ORDERS

Production time for custom and personalized items varies depending on the product, order quantity, design complexity, availability of materials, and response time for proof approval.

Customers are responsible for responding promptly to requests for missing customization information or proof approval. Delayed responses may extend the estimated completion and shipping dates.

CHANGES AND CANCELLATIONS

We cannot guarantee changes or cancellations after an order has entered production or been prepared for shipment. Customized or personalized orders cannot be canceled after design or production work has begun.

For questions about processing, shipping, tracking, or delivery, contact:

Bloom + Co.
Inglewood, California, United States
Email: hello@bloomco.cc
Telephone: +1 (424) 547-1872
Website: https://bloomco.cc

Shipping policy

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