Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your Bloom + Co. purchase. Please review the following policy before placing an order, especially when purchasing customized, personalized, or made-to-order products.

ELIGIBLE RETURNS

We have a 30-day return policy for eligible non-custom products. This means you must contact us within 30 calendar days after receiving your order to request a return.

To qualify for a return, the item must be:

• Unworn, unused, and unwashed;

• In the same condition in which it was received;

• In its original packaging, with any original tags attached; and

• Accompanied by a receipt or other proof of purchase.

To request a return, email hello@bloomco.cc with your order number, the item you want to return, and the reason for the return.

If your return is approved, we will provide the return address and instructions for sending your item. Please do not mail products to us without receiving approval and return instructions first. Items returned without prior authorization may not be accepted.

CUSTOMER-REQUESTED RETURNS

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable. Bloom + Co. is not responsible for returned packages that become lost or damaged in transit. We recommend using a trackable shipping service and retaining the shipping receipt.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us at hello@bloomco.cc within seven calendar days of delivery.

Please include:

• Your order number;

• A description of the problem;

• Clear photographs of the item;

• Photographs of the packaging and shipping label when shipping damage is involved; and

• Any other information reasonably needed to evaluate the issue.

If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement, store credit, or refund. Bloom + Co. will cover approved return shipping when we require a damaged, defective, or incorrect item to be returned.

CUSTOM AND PERSONALIZED PRODUCTS

Customized, personalized, special-order, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order.

This includes, but is not limited to:

• Products featuring names, dates, photographs, logos, numbers, or custom wording;

• Custom stickers, labels, decals, transfers, apparel, drinkware, gifts, and accessories;

• Products made using customer-selected colors, sizes, designs, or personalization;

• Approved custom designs or proofs; and

• Items manufactured specifically for an individual customer or event.

Customers are responsible for carefully reviewing all spelling, names, dates, sizes, colors, images, and personalization details before submitting an order or approving a design proof.

Bloom + Co. is not responsible for mistakes contained in information submitted or approved by the customer. If we make an error that does not match the customer’s submitted information or approved proof, please contact us so we can make it right.

Minor differences in color, placement, size, texture, or finish can occur because of screen settings, printing methods, materials, and the handmade nature of certain products. Reasonable production variations are not considered defects.

NON-RETURNABLE ITEMS

The following products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Customized, personalized, special-order, or made-to-order products;

• Digital products and downloadable files;

• Gift cards;

• Clearance and final-sale merchandise;

• Items that have been worn, used, washed, altered, or damaged after delivery;

• Products returned without their original packaging or identifying materials; and

• Items purchased more than 30 calendar days before the return request.

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

ORDER CHANGES AND CANCELLATIONS

We cannot guarantee that a change or cancellation can be completed after an order has been submitted. Customized, personalized, or made-to-order products cannot be changed or canceled after design or production work has begun.

If we approve a cancellation before production begins, the refund will be issued to the original payment method.

EXCHANGES

We do not offer direct exchanges.

For an eligible non-custom product, the fastest way to receive another item is to request a return. After the return is approved, you may place a separate order for the replacement item.

Customized, personalized, special-order, and made-to-order products are not eligible for exchanges unless Bloom + Co. made an error or the product arrived damaged or defective.

REFUNDS

We will notify you after receiving and inspecting an approved return. We will also tell you whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method within 10 business days after inspection. Original shipping charges are nonrefundable unless the return results from an error by Bloom + Co. or an item arrived damaged or defective.

Banks and credit card companies may require additional time to process and post a refund. If more than 15 business days have passed since we approved your refund, contact us at hello@bloomco.cc.

RETURN ABUSE

Bloom + Co. reserves the right to refuse returns that do not satisfy this policy or that show signs of wear, use, washing, alteration, customer-caused damage, or return-policy abuse.

Nothing in this policy limits any consumer rights that cannot legally be waived.

Questions about returns, damaged products, cancellations, or refunds may be sent to:

Bloom + Co.
Inglewood, California, United States
Email: hello@bloomco.cc
Website: https://bloomco.cc

Last updated: August 27, 2026

Refund policy

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