Privacy policy
PRIVACY POLICY
Last updated: August 27, 2026
Bloom + Co. (“Bloom + Co.,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide our customers with a curated shopping experience (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, process, retain, and disclose your personal information when you visit our website, use the Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how we handle personal information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be associated or linked with you. It does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other delivery or contact details.
Payment and Financial Information
This may include payment method, payment confirmation, transaction details, billing information, and limited payment-card information.
Payments are processed through Shopify and its payment-service providers. Bloom + Co. generally does not directly receive or store your complete payment-card number.
Account Information
This may include your username, encrypted password, account preferences, saved addresses, security information, and settings.
Order and Transaction Information
This may include products you view, place in your cart, save, purchase, return, exchange, or cancel, along with your transaction history and customization details.
Custom-Order Information
When you order a personalized product, we may collect the names, dates, photographs, artwork, logos, measurements, colors, numbers, wording, or other information you voluntarily submit for customization.
Please do not submit sensitive personal information that is unnecessary to complete your order.
Communications
This includes information you provide when contacting us by email, telephone, contact form, social media, product review, or customer-support request.
Device Information
This may include information about your device, operating system, browser, network connection, IP address, cookie identifiers, and other device or online identifiers.
Usage Information
This may include information about how and when you access, browse, or interact with our website, products, advertisements, emails, and other Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you when you visit or use the Services, create an account, submit an order, provide customization details, contact us, or otherwise provide information;
• Automatically from your device through cookies, pixels, log files, and similar technologies when you use the Services;
• From Shopify and service providers that help us operate our store, process payments, fulfill orders, prevent fraud, provide customer support, analyze website activity, or deliver marketing; and
• From advertising, social media, business, and marketing partners, where permitted by applicable law.
HOW WE USE PERSONAL INFORMATION
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Providing and Improving the Services
We may use personal information to:
• Process payments and complete transactions;
• Produce, personalize, package, ship, and deliver orders;
• Create and manage customer accounts;
• Remember your preferences and shopping activity;
• Process cancellations, returns, replacements, and refunds;
• Provide order confirmations, tracking information, and account notifications;
• Respond to customer-service requests;
• Enable reviews and other store features;
• Recommend relevant products; and
• Maintain, evaluate, personalize, and improve the Services.
Custom and Personalized Orders
We may use information, photographs, artwork, names, dates, logos, and other content you submit to create and fulfill customized products.
We use this information only as reasonably necessary to communicate with you, prepare proofs, manufacture products, fulfill your order, maintain transaction records, resolve disputes, and comply with legal obligations.
Marketing and Advertising
With your consent or as otherwise permitted by law, we may use personal information to:
• Send promotional emails, text messages, or postal communications;
• Inform you about products, promotions, and special offers;
• Measure the effectiveness of advertising; and
• Display advertising that may be based on products you viewed, purchased, or added to your cart.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe option in the email.
Security and Fraud Prevention
We may use personal information to authenticate accounts, process payments securely, prevent unauthorized transactions, investigate fraud or other unlawful activity, protect customers and the public, and maintain the security of the Services.
If you create an account, you are responsible for keeping your credentials secure. Please do not share your username, password, or account-access information with anyone.
Communicating With You
We may use personal information to answer questions, provide customer support, send order updates, resolve complaints, and maintain our business relationship with you.
Legal and Business Purposes
We may use personal information to comply with applicable law, respond to valid legal requests, participate in litigation or legal proceedings, enforce our policies and agreements, protect our rights, and maintain appropriate business and tax records.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. These recipients may include:
Shopify and Service Providers
We may disclose information to Shopify and vendors that provide services on our behalf, including payment processing, website hosting, information technology, data analytics, cloud storage, fraud prevention, customer support, order production, fulfillment, shipping, accounting, and marketing.
Shipping and Fulfillment Providers
We may provide your name, shipping address, telephone number, email address, and order information to carriers, suppliers, and fulfillment providers when necessary to produce or deliver your order.
Business and Marketing Partners
We may disclose information to advertising, analytics, social media, and marketing partners where permitted by law. These partners process information according to their respective privacy notices.
Depending on where you live, you may have the right to opt out of certain disclosures used for targeted advertising. When available, you can exercise this right through the “Your Privacy Choices” or data-sharing opt-out link displayed on our website.
Disclosures You Request or Authorize
We may disclose information when you direct us to do so or consent to the disclosure, including when you use third-party login tools, social media widgets, or other integrations.
Legal and Protective Disclosures
We may disclose information when reasonably necessary to:
• Comply with applicable laws or valid legal processes;
• Respond to subpoenas, court orders, warrants, or government requests;
• Enforce our Terms of Service and other policies;
• Prevent fraud, abuse, security threats, or unlawful conduct; or
• Protect Bloom + Co., our customers, Shopify, and other parties.
Business Transactions
If Bloom + Co. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
OUR RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide, secure, personalize, and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries other than your country of residence.
We may use Shopify features that combine information about your interactions with our store, Shopify, and other merchants to help protect, operate, market, and improve our business. For certain processing activities, Shopify may be responsible for responding to requests involving the personal information it controls.
You can learn more by reviewing the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en
You can submit certain privacy requests to Shopify through the Shopify Privacy Portal:
https://privacy.shopify.com/en
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and secure the Services, remember preferences, understand website activity, improve performance, prevent fraud, and support advertising.
Some cookies are necessary for our store to function. Other cookies may be used for analytics, personalization, or advertising, depending on your location and consent choices.
You can manage cookies through your browser settings and, when available, through the cookie-preference or privacy controls displayed on our website. Blocking certain cookies may affect the availability or operation of some features.
THIRD-PARTY WEBSITES AND LINKS
The Services may include links to third-party websites, social media platforms, or online services that we do not own or control.
If you follow a third-party link, please review that party’s privacy and security practices. Bloom + Co. does not control and is not responsible for the privacy, security, accuracy, availability, or content of third-party websites or platforms.
Information posted in public or semi-public areas, including social media platforms or public reviews, may be visible and used by other people.
CHILDREN’S PRIVACY
The Services are intended for use by adults and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13. If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years old.
SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security system or transmission method is completely secure. We cannot guarantee that personal information will always remain secure, and information transmitted over the internet may be intercepted.
Please do not send payment-card numbers, passwords, Social Security numbers, medical information, or other highly sensitive information through unsecured email or social media messages.
RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on factors such as whether we need the information to:
• Maintain your account;
• Produce and fulfill orders;
• Provide customer service;
• Maintain tax and business records;
• Comply with legal obligations;
• Prevent fraud;
• Resolve disputes; or
• Enforce our agreements and policies.
When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal and technical requirements.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in particular circumstances.
Right to Access or Know
You may have the right to request information about the personal information we collect, use, retain, or disclose.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to receive a copy of certain personal information in a portable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
When available, you may exercise this right through the “Your Privacy Choices” or data-sharing opt-out link on our website.
If you visit our website with the Global Privacy Control signal enabled, we will process the signal as required by applicable law for the browser or device sending it. You can learn more at:
https://globalprivacycontrol.org
We do not currently respond to other browser-based “Do Not Track” signals.
Managing Communication Preferences
You can unsubscribe from promotional emails by selecting the unsubscribe option in those messages.
Even if you unsubscribe from marketing, we may continue sending non-promotional communications concerning orders, accounts, transactions, security, and customer service.
Exercising Your Rights
You can exercise an applicable privacy right by emailing hello@bloomco.cc.
To protect your information, we may need to verify your identity before completing a request. You may designate an authorized agent where permitted by law. We may request proof that the agent is authorized to act for you and may also require direct identity verification.
We will not discriminate against you for exercising an applicable privacy right. We will respond within the period required by applicable law.
COMPLAINTS AND APPEALS
If you have a concern or complaint about how we process personal information, contact us using the information below.
Depending on your location, you may have the right to appeal our response or submit a complaint to your state, national, or local data-protection authority.
INTERNATIONAL TRANSFERS
Shopify and other service providers may transfer, store, or process personal information in countries other than the country in which you live.
When required by applicable law, appropriate transfer mechanisms or contractual safeguards may be used for international transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices, Services, technology, or legal obligations.
When we update the policy, we will post the revised version on our website, revise the “Last updated” date, and provide any additional notice required by applicable law.
CONTACT US
For questions about this Privacy Policy, our privacy practices, or your personal information rights, contact:
Bloom + Co.
Inglewood, California, United States
Email: hello@bloomco.cc
Telephone: +1 (424) 547-1872
Website: https://bloomco.cc